Returns & Exchanges

Returns:  All our products are handcrafted. Each piece is unique and created individually. Hence slight variations are intrinsic to the craft processes and are not considered a defect. In fact, these variations add to the beauty and charm of a handcrafted product. In spite of these variables, we follow strict quality control measures and stand by our products. At Lacy Knots , we work on a no returns and refund policy for all our items. If the product is received in a damaged state and the same is brought to our notice within 48 hours, along with supporting images of the damaged product, we will be able to return or exchange the product. To be eligible for an exchange, your item must be unused and in the same condition that you received it along with a receipt or proof of purchase.

Exchanges:  We only exchange items if they are received in a damaged state. We will accept the exchange if it is intimated to us within 48 hours of receipt of the product. If you need to exchange it for the same item, send us an email at lacyknots@gmail.com